Last Updated: May 1, 2025
1. Global Free Shipping
We offer free standard shipping worldwide for all orders. Your package will be delivered within 7-13 business days after order processing. This includes:
- Customs duties & taxes: All import fees, tariffs, and taxes are pre-paid by us.
- Tracking service: You will receive a tracking number via email once your order is dispatched.
2. Expedited Shipping Options
For urgent delivery, select Express Shipping at checkout:
- Cost: Additional $10 USD
- Delivery Time: 3-5 business days to most destinations.
- Priority handling: Orders placed before 12:00 PM (GMT+8) will be processed the same day.
3. Order Processing Time
- Orders are processed within 1-2 business days (excluding weekends/holidays).
- Delays may occur due to customs inspections or extreme weather.
4. Shipping Insurance (Optional)
At checkout, you may choose to add Shipping Insurance:
- Coverage: Protects against lost, damaged, or delayed packages (up to order value).
- Cost: Calculated based on order value and destination (displayed at checkout).
5. Recipient Contact Requirements
- Valid phone number required: To ensure smooth delivery, please provide a mobile number with country code.
- Data privacy: Your contact details will only be shared with logistics partners.
6. Delivery Restrictions
- Remote areas: Delivery to regions like Alaska, Greenland, or Pacific Islands may extend beyond 13 days.
7. Returns & Refunds
- Free returns: Contact us within 30 days for return instructions.
- Refund timeline: Processed within 5 business days after receiving returned items.
