1. Return & Refund
Under normal circumstances, we do not accept customer returns. However, if there are instances of product damage or missing parts, we will assess the situation and either replace the product or issue a refund accordingly.
To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to return the item(s). Customers are responsible for return shipping costs unless the return is due to our error or a defective product. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s).
Refunds will be processed within 3-5 business days to the original method of payment. Please note that any modifications to orders are not permitted after shipment. If there are any requests for order modifications, please get in touch with our customer service immediately before the order ships out.
Please note that any modifications to orders are not permitted after shipment. If there are any requests for order modifications, please contact our customer service immediately after placing your order.
2. Non-Returnable Items:
Certain items are not eligible for return or exchange, including but not limited to, personalized or custom-made items.
3. Contact Us:
If you have any questions about our Shipping and Return Policy, please contact our customer service team at service@zentaidreamer.com
