Effective Date: May 8, 2025
1. Information We Collect
We collect data to provide you with seamless shopping experiences:
- Identifiers: Name, email, phone number, billing/shipping address
- Commercial Data: Order history, payment card details (processed via PCI-DSS compliant gateways like Stripe/PayPal), wishlists
- Device Data: IP address, browser type, operating system (via cookies and analytics tools)
- User-generated Content: Product reviews, customer service inquiries sent to service@zentaidreamer.com
2. How We Use Your Information
Your data enables us to:
- Process orders & send shipping updates via SMS/email
- Personalize product recommendations based on browsing history
- Detect and prevent fraud (e.g., through AI-powered transaction monitoring)
- Comply with tax/accounting obligations (e.g., retaining invoices for 7 years)
3. Data Sharing Practices
We only share data under strict conditions:
- Logistics Partners: Carrier companies (e.g., DHL, FedEx) receive phone numbers for delivery coordination
- Payment Processors: Stripe/PayPal handle card details; we never store full card numbers
- Analytics Providers: Google Analytics helps us optimize website performance (IP anonymization enabled)
- Legal Compliance: Disclose information when required by law enforcement
4. Your Privacy Rights
Under GDPR/CCPA, you may:
- Access/Delete Data: Request a copy or deletion of your profile via account settings
- Opt-Out: Unsubscribe from marketing emails via footer links or email service@zentaidreamer.com
- Portability: Download order history in CSV format from “My Account”
- Correction: Update inaccurate addresses/payment methods in real-time
5. Data Security Measures
We implement:
- AES-256 encryption for all stored data
- Annual penetration testing by third-party auditors
- Two-factor authentication for employee access to sensitive databases
6. Cookies & Tracking Technologies
Manage preferences via cookie consent banner:
- Essential Cookies: Session IDs for cart functionality (cannot be disabled)
- Analytical Cookies: Google Analytics for traffic analysis (opt-out available)
- Advertising Cookies: Retargeting pixels from Meta/Google Ads (opt-in required)
7. Children’s Privacy
We do not knowingly collect data from users under 18.
Parents/guardians may contact service@zentaidreamer.com to delete accounts created by minors.
8. International Data Transfers
EU/UK data is processed under Standard Contractual Clauses (SCCs) with cloud providers like AWS.
9. Policy Updates
Material changes will be notified via email 30 days prior. Check the “Last Updated” date for version tracking.
Contact Us
For data requests or questions:
Email: service@zentaidreamer.com (24/7 support)
